Returns & Exchanges
We want you to be fully satisfied with your O'Neill gear, which is why we offer a 30-day return window for all items in original, unworn condition with tags attached. Please note that certain high-performance equipment and final sale items may be subject to specific return restrictions.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Generate and print your prepaid shipping label directly from the portal; a flat return shipping fee will be deducted from your final refund.
Pack Your Gear
Securely place the items in their original packaging, ensuring all hangtags and hygiene liners remain intact, and attach the shipping label to the outside.
Drop Off and Refund
Drop your package at any authorized carrier location; once our warehouse inspects the return, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing