Frequently Asked Questions
Everything you need to know about your O'Neill gear and orders.
How do I find the right size for a wetsuit?
Wetsuits should fit like a second skin—tight but not restrictive. We provide a comprehensive size chart based on height, weight, and chest measurements. If you are between sizes, we generally recommend sizing up for comfort.
What is your return policy on performance gear?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact to be eligible for a return.
How should I care for my O'Neill wetsuit to make it last?
Always rinse your wetsuit with fresh water after every session, especially after salt water use. Hang it to dry in the shade on a wide-shouldered hanger. Never use a dryer or leave it in direct sunlight, as UV rays damage the neoprene.
Do you offer international shipping?
Yes, O'Neill ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' services via Klarna and Afterpay in select regions.
Are O'Neill products covered by a warranty?
Yes, we stand by our quality. All O'Neill wetsuits come with a limited 1-year warranty on materials and workmanship, and a 6-month warranty on accessories from the original date of purchase.